| Tuesday 08 Nov 2011 |  | | 11:00 - 12:00 |  | The Business case for taking responsibility for ensuring access for all North Gallery Room 4 + 5
There are significant numbers of people with disabilities who wish to travel, the diversity of disabilities is often still not recognised. It is not just about wheelchair access. Four panellists will share their experience of the issues and why it makes business sense to provide holidays for disabled people. It is challenging but it makes good business sense. Chairperson John de Vial, Head of Financial Protection, ABTA; Director, Travelife Limited; Trustee, ABTA LifeLine; Trustee, The Travel Foundation; Chair, Advisory Committee, ICRT , ABTA Speaker(s) Craig Grimes, Director, The Experience Community Jennifer Littman, Chief Executive, Tourism for All UK Keith Richards, Director, Raleo Ltd Magnus Berglund, Disability Ambassador |  |  |  |
| 12:30 - 13:30 |  | Are Tourism Jobs good jobs? Tourism and Livelihoods North Gallery Room 8
The tourism industry is often perceived as providing low paid casual employment, too often people dismiss tourism jobs as frivolous and undesirable. The industry has done little to challenge this widely held prejudice. Panellists will share examples of... Chairperson Mark Tanzer, ABTA Speaker(s) Costas Christ, Editor and Columnist, National Geographic Traveler Faye Chua, Head of Research, People 1st Márcio Favilla , Executive Director in charge of Competitiveness, External Relations and Partnerships , UNWTO Nicole Häusler , Responsible Tourism Consultant, Mascontour – Sustainable Tourism-Consulting & Communication AND Associate of International Centre for Responsible Tourism AND WTM WRTD Advisory Panel Member |  |  |  |
| 12:30 - 13:30 |  | What is the Role of Government in Making Tourism More Sustainable? North Gallery Room 4 + 5
Tourism takes place in destinations, tourists, the tourism industry and local communities interact in places where local communities live out their lives, some working in tourism most earning their living in other ways. Governments exist to manage public space... Chairperson Ransford Smith , Deputy Secretary General Commonwealth Secretariat Speaker(s) Deirdre Shurland, Project coordinator, Global Partnership for Sustainable Tourism, UNEP Fiona Buchner, Regional Director for Europe, SA U.V. Jose, Department of Tourism, Kerala, India Hon Richard Skerritt, Minister of Tourism St Kitts, and Chairman Caribbean Tourism Organisation |  |  |  |
| 12:30 - 13:30 |  | Greening your Business - Tools of the Trade North Gallery Room 10
Taking action on sustainable tourism is good for your business; it reduces costs, improves efficiency, offers enriched experiences for your customers and enhances your brand. This session is aimed at those who want to reap the benefits of sustainability, but don’t know where to start...
Speaker(s) Julie Middleton, Industry Programmes Manager , The Travel Foundation Suzannah Newham, Industry Programmes Officer , The Travel Foundation |  |  |  |
| 14:00 - 15:00 |  | Meeting the Challenges of Climate Change North Gallery Room 9
UN Secretary General Ban Ki-moon has stated that “Climate change is the pre-eminent geopolitical and economic issue of the 21st century. It rewrites the global equation for development, peace and prosperity.” This session will feature outstanding models of best practice in meeting the challenges of climate change... Chairperson Louis D'Amore, IIPT Founder and President, International Institute of Peace through Tourism (IIPT) Speaker(s) Alain St. Ange, CEO, Seychelles Tourism Board Geoffrey Lipman FTS, Director, greenearth.travel and Advisor to Secretary-General UNWTO, and President ICTP (International Council of Tourism Partners) Max Haberstroh, International Tourism Consultant Dr. Murray Simpson, Co-Director and CEO, CARIBSAVE Partnership, and Oxford University Centre for the Environment |  |  |  |
| 14:00 - 15:00 |  | Making Destinations More Sustainable – a report on work in progress in Egypt, India and Sri Lanka North Gallery Room 8
Seminar - Achieving sustainable tourism in destinations requires partnerships. Partnerships in which government and the private sector work together to take responsibility for making tourism more sustainable for the benefit of local communities their culture, local economy and environment. Drawing on examples from... Chairperson Professor Harold Goodwin, Professor of Responsible Tourism Management, International Centre for Responsible Tourism, Leeds Metropolitan University Speaker(s) Hisham Zaazou , Senior Assistant Minister of Tourism, Ministry of Tourism – Egypt Ms. Dhanya M R , President, Kumarakam Panchayat Nikki White, Head of Sustainability and Destinations , ABTA Srilal Miththapala, Project Director , SWITCH Asia Greening Sri Lanka Hotels Project, Ceylon Chamber of Commerce U.V. Jose, Department of Tourism, Kerala, India |  |  |  |
| 16:00 - 17:30 |  | How Responsible Are All-Inclusives? North Gallery Room 6 + 7
The debate about how responsible all-inclusive holidays are rages on. Critics argue that by discouraging holidaymakers from venturing out of resorts local businesses and communities loose out, others argue that some forms of indulgent holidaying are best done... Chairperson Professor Harold Goodwin, Professor of Responsible Tourism Management, International Centre for Responsible Tourism, Leeds Metropolitan University Speaker(s) Adama Bah, Project Manager - The Gambia, The Travel Foundation Jane Ashton, Director of Group Sustainable Development , TUI Tricia Barnett, Director , Tourism Concern Wayne Cummings, Director, Business Processes & Administration, Sandals Resorts International |  |  |  |
| Wednesday 09 Nov 2011 |  | | 10:30 - 11:00 |  | Official WTM WRTD Opening Platinum Suite 3 and 4
Harriet Lamb, Executive Director of the UK’s Fairtrade Foundation - an organisation that has dramatically transformed shopping habits and improved the lives of millions across the globe – is to officially open WTM World Responsible Tourism Day. Chairperson Harriet Lamb, Executive Director, Fairtrade Foundation, UK |  |  |  |
| 11:00 - 12:00 |  | Virgin Holidays Responsible Tourism Awards Platinum Suite 3
Presentation of the Virgin Holidays Responsible Tourism Awards 2011, the largest awards of their kind in the world. Organised by responsibletravel.com sponsored by Virgin Holidays and in partnership with Metro Newspaper, World Travel Market and Geographical. |  |  |  |
| 12:00 - 12:30 |  | WRTD HOTseat Platinum Suite 3 + 4
World Travel Market is staging its most contentious face-to-face discussion ever when ethical writer Leo Hickman, author of the thought provoking book ‘The Final Call’ takes the HOTseat with BBC World’s Stephen Sackur. Chairperson Stephen Sackur, Presenter of HARDtalk, BBC World News Speaker(s) Leo Hickman, Writer |  |  |  |
| 12:30 - 15:00 |  | WTM WRTD Lunch Sponsored by BBC World News Platinum Suite 1
This lunch is by invitation only - WTM WRTD Lunch sponsored, organised and hosted by BBC World News. |  |  |  |
| 12:30 - 13:30 |  | Gender and Sustainable Tourism Development: Exploring the Links North Gallery Room 8
The event will feature a presentation of the recently published Global Report on Women in Tourism, a joint UNWTO/UN Women publication, followed by interventions of representatives of the public and private sectors as well as by civil society. The latter will share their views and experiences on the important role of tourism... Chairperson Taleb Rifai, Secretary General, UNWTO Speaker(s) Angela Hadjipateras, Founder and Co-Director of a community-based Lodge in Zambezia Province, Mozambique and, Member of CAWN (Central America Women´s Network) Lic. Liz Rosanna Crámer Campos, National Secretary of Tourism, Paraguay Marina Diotallevi, Programme Manager for the Ethics and Social Dimensions of Tourism, UNWTO Zoltan Somogyi, Executive Director Member Relations and Services, UNWTO Ms. Zainab Ansell, Director of Zara Tanzanian Adventures and , Member of the Sustainable and Solidarity Tourism Network of the Banesto Foundation, Tanzania |  |  |  |
| 14:00 - 15:00 |  | Progress in Responsible Tourism North Gallery Room 4 + 5
So what has been achieved? Is the industry making progress? Four individuals will give their personal assessments of how much progress we have made in encouraging individuals and companies to take responsibility for making tourism more sustainable... Chairperson Professor Harold Goodwin, Professor of Responsible Tourism Management, International Centre for Responsible Tourism, Leeds Metropolitan University Speaker(s) Heidi Keyser , Cape Town South Africa Michael Horton, Chairman and Founder, ConCERT Ruth Holroyd, Group Head of Sustainability , The Thomas Cook Group PLC Taleb Rifai, Secretary General, UNWTO |  |  |  |
| 15:30 - 17:00 |  | Who Profits From Tourism? WTM WRTD Debate North Gallery Room 4 + 5
Tourism businesses argue that they deserve support from government seeking tax breaks and assistance with marketing, rarely does the industry address the question, who benefits from tourism? Business argues... Chairperson Professor Harold Goodwin, Professor of Responsible Tourism Management, International Centre for Responsible Tourism, Leeds Metropolitan University Speaker(s) Adama Bah, Project Manager - The Gambia, The Travel Foundation Julia Bishop, Director , Zanzibar Association of Tourism Investors Luke Pollard, Head of Public Affairs, ABTA – The Travel Association Noel Josephides, Managing Director, Sunvil Holidays Richard Sharpley , Professor of Tourism & Development, University of Central Lancashire Ruth Holroyd, Group Head of Sustainability , The Thomas Cook Group PLC |  |  |  |
| 17:00 - 18:30 |  | WTM WTRD Networking Reception Platinum Suite 1
An unrivalled chance to meet and share views on responsible tourism with experts and those who are new to responsible tourism or are considering responsible tourism activity within their business for the first time. |  |  |  |
| Thursday 10 Nov 2011 |  | | 11:00 - 12:00 |  | Corporate Social Responsibility in the meetings and hospitality industry North Gallery Room 6 + 7
Having corporate social responsibility credentials is becoming a source of competitive advantage, and in some cases a requirement to trade, in the meetings industry. From international conference tourism destinations seeking to secure large scale events, to smaller venues aiming to differentiate... Chairperson Dr Xavier Font, Director of Studies, International Centre for Responsible Tourism (ICRT) Speaker(s) Deborah Sexton , FASAE, President and CEO, PCMA James Boardman, Representative on , Leeds Metropolitan University and Smyle Creative James Mark, Services & 2012 Games Director , ExCeL London Malcolm Johnson, Engineering Services Manager , (representing the) Barbican Rebecca Saunders, Sustainable Consultant , (representing) Sustainable Events Limited and Meeting Professionals International (MPI) |  |  |  |
| 11:00 - 12:00 |  | Business and Human Rights: Challenges and Opportunities for Tourism North Gallery Room 8
This event marks the exclusive launch of a new industry briefing by Tourism Concern making the business case for taking a human rights approach to tourism. The event is a unique opportunity to learn about and discuss major new thinking around business and human rights. You will hear from business leaders... Chairperson Ian Taylor, Executive Editor, Travel Weekly Group Speaker(s) Keith Weed, Chief Marketing and Communications Officer, Unilever Peter Frankental, Economic Relations Programme Director, Amnesty International UK Sabine Loetscher-Ehrler, Project Manager in Corporate Responsibility (CR), Kuoni Group Tricia Barnett, Director , Tourism Concern |  |  |  |
| 12:30 - 13:30 |  | Securing the Commercial Advantage from Responsible Tourism Through Marketing North Gallery Rooms 6 + 7
Consumers expect tourism businesses to take responsibility for their health and safety, the quality of their holiday and to provide information about their destination to enable them to get the most out of their holiday. Consumers want an increasingly authentic experience, they want to... Chairperson Professor Harold Goodwin, Professor of Responsible Tourism Management, International Centre for Responsible Tourism, Leeds Metropolitan University Speaker(s) Christian Cull, Communications Director , TUI UK Justin Francis, ResponsibleTravel.com Rachel McCaffery, Responsible Business Manager, Virgin Holidays Dr Xavier Font, Director of Studies, International Centre for Responsible Tourism (ICRT) |  |  |  |
| 14:00 - 15:00 |  | Managing Responsible Tourism at World Heritage Sites North Gallery Room 8
With rapid growth in tourism as the flow of holidaymakers continues to rise in the traditional originating markets now joined by rapidly growing numbers from India, China, Russia and South America some World Heritage sites are under mounting... Chairperson Dr Simon Woodward , ICRT Leeds Metropolitan University Speaker(s) Guillaume Bacquet, General Manager, Versailles Tourist Board Heidi Keyser , Cape Town South Africa Seif El Rashidi, WHS Co-ordinator, Durham, UK Suleiman Farajat, Red Rock Tours, Petra, Jordan |  |  |  |
|
|