Frequently Asked Questions

If you have a question about World Travel Market, you may be able to find the answer below:

About WTM		Travel Information
Visiting World Travel Market		Exhibiting at World Travel Market
Meridian Club at World Travel Market		Media and PR

What is World Travel Market?
Staged annually in London, World Travel Market, The Leading Global Event for the Travel Industry, is a vibrant must-attend four day business-to-business event presenting a diverse range of destinations and industry sectors to UK and International travel professionals. It is a unique opportunity for the whole global travel trade to meet, network, negotiate and conduct business under one roof. By attending World Travel Market, participants efficiently, effectively and productively gain immediate competitive advantage for their business and stay abreast with the latest developments in the travel industry.

When and where does World Travel Market take place?
World Travel Market 2011 takes place on Monday 7 - Thursday 10 November at ExCeL - London.

Opening hours are:
10.00 - 18.00 Monday 7 - Wednesday 9 November
10.00 - 17.00 Thursday 10 November

Who can attend World Travel Market?
World Travel Market has a strict admission policy and is open to travel industry professionals only.

PLEASE NOTE: World Travel Market is a trade event and NOT open to the general public.

Can children attend World Travel Market?
No-one under the age of 16 will be admitted to World Travel Market.

Who is exhibiting at WTM?
More than 5000 suppliers of travel and tourism products will be exhibiting at WTM 2011.

What events and seminars are taking place at WTM this year?
The 2011 WTM Events will be announced in July.

WTM is currently planning the event programme for WTM 2011.  What do you want to hear most from the leading industry experts?  Please email Ruth Creely with the topics and ideas you would like to hear about and discuss.

 Email Ruth Creely

How do I obtain seminar content?
A selection of video, audio and presentations content from key WTM 2010 sessions are available to view via the WTM Player.

 View the WTM Player now
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How do I contact ExCeL - London?

PLEASE NOTE: Deliveries to exhibition stands must be made during the tenancy of the event (for WTM this is one week prior to the opening day), clearly labelled with a contact name and stand number.

Where is ExCeL London located?
ExCeL London is located in London's Docklands to the east of London, close to Canary Wharf. It is linked to the London Underground network via the Docklands Light Railway (DLR).

London City Airport providing access to many European destinations is a mere 5 minutes drive from ExCeL - London's east entrance.

 More on London City Airport

Which station serves ExCeL London?
Custom House and Prince Regent DLR stations service ExCeL.

How do I get to ExCeL London?
For details on how to get to ExCeL - London by road, air and rail please visit the Venue & Travel area of the website.

 Visit Venue & Travel pages now

What is disabled access like at ExCeL London?
ExCeL London has been purposely designed and built to allow unrestricted access for disabled visitors, conforming with the Building Regulations Act. Visit the ExCeL - London website for detailed information on disabled parking, access from the DLR and access around the venue.

 Visit the ExCeL - London website

How can I plan my travel and accommodation for World Travel Market?
To assist you with your travel planning, WTM has negotiated a number of arrangements designed to give you access to the services you require at the best possible rates. Working with specialist partners, we can help you with flights, hotels, and ground transportation including taxis and chauffeur drive, as well as WTM visitor travelcards. This information is updated regularly in the run-up to the event.  For more information visit the Venue & Travel area of the website.

 Visit Venue & Travel pages now

Do I require a visa to enter into the UK and how do I obtain one?
If you are a non-British national or not a citizen of the European Economic Area (EEA) countries, you must be in possession of a valid visa in order to enter the UK and attend WTM.
The organisers of World Travel Market regret that they are not able to send out letters of invitation for visitors from overseas to help secure visas. If your business is relevant to World Travel Market you will be able to prove this to the British Embassy in your country by providing proof of your employment and the nature of your employer's business. Please do not contact the organisers, as all requests for letters of invitation will be denied.

 Further information on visa applications for entry into the UK

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Do visitors need to register to attend World Travel Market?
All visitors must register to attend WTM. By registering in advance, visitors will receive a free badge for fast track entry into the event. Visitors who do not pre-register will be charged an admission fee.  Register now

What happens if I don't register?
If you do not register in advance of the event, you will need to register upon arrival at ExCeL - London and will be charged an admission fee to enter WTM.

Can students attend World Travel Market?
Student attendance is restricted to Wednesday 9 and Thursday 10 November. Please note all student parties must be registered at a cost of £25.00 pp + Vat and be accompanied by a tutor.  Register now

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How do I exhibit at World Travel Market?
Contact the WTM sales team with details of the stand size required and which region you would like to be located. Alternatively you can complete our stand enquiry and a member of the WTM sales team will contact you.

 Contact the WTM Sales Team
 Complete a stand enquiry form

How do I access the WTM Exhibitor Zone?
The WTM Exhibitor Zone will be available from April 2011. Only contracted exhibitors can access the WTM Exhibitor Zone. Your stand co-ordinator will be sent a username and password by email once your contract is issued. If you require assistance or confirmation of these details, contact the Exhibitor Helpline. Please note - you will be asked to verify your identity.

 Contact the Exhibitor Helpline

How do I obtain WTM Exhibitor Manual?
Exhibitor Manual will be available to view and download from the WTM Exhibitor Zone from June 2011. Stand contractors should contact their main standholder for details.

When can exhibitors access the venue?
Registered exhibitors are able to access the halls during the following times:

Build: Wednesday 2 - Sunday 6 November: 08.00 - 18.00
Event: Monday 7 - Wednesday 9 November: 08.00 -18.00, Thursday 10 November: 08.00 - 17.00
Breakdown: Thursday 10 November: 18.00 - 19.00, Friday 11 - Saturday 12 November: 08.00 - 18.00, Sunday 13 November: 08.00 - 14.00

How do I obtain an Exhibitor PR badge?
Main standholders are responsible for registering their PR representative's badges through the WTM Exhibitor Zone. If you are an exhibitor's PR representative please contact the exhibitor you are representing.

Can I book a room at World Travel Market for a private function?
WTM Exhibitors wishing to book a room should contact Amy Francis.

 Email Amy Francis
Tel: +44 (0)208 910 7012

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What is Meridian Club?
World Travel Market recognises the importance of senior buyers within the travel industry by awarding them membership to Meridian Club. This enables buyers to optimise their time spent at the event through a range of pre-event and onsite benefits that allow them to accurately identify, network and do business with both existing and potential exhibiting suppliers.

Who are the Meridian Club members?
Meridian Club membership is exclusively reserved for travel professionals who are responsible for the purchase of travel-related products and services. Meridian Club members are identified and pre-qualified in their registration.

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How do I contact the WTM Press & PR team?
The WTM Press & PR team are on hand to help identify stories and feature opportunities as well as to answer any questions or queries from journalists or exhibitors.

 Email WTM Press & PR hotline
Telephone: +44 (0)208 271 2160

Do press need to register to attend World Travel Market?
All members of the media must be registered to gain free admission to WTM. By registering in advance, you will receive your badge giving you fast track entry into the event. Your press badge will also give you access to the WTM International Press Centre. 

 Register now for free, fast track entry to the event

Who should register as a member of the press?
Press registration is open to journalists, broadcasters or publishers. Advertising personnel and media sales reps do not qualify for a press badge. Please note: members of the press may be required to provide press accreditation to validate their registration.

What and where is the International Press Centre?
The WTM International Press Centre is an exclusive area for registered media located in the Platinum Suites Level 2. It aims to make the most of their visit to the event by offering complimentary services including computers with internet facilities, high speed laptop connection points, radio booths, photocopy, fax and printers.

In advance of the event all WTM generated reports, press releases and photography is available online within the media & PR area of the website.

How do I hold a press conference at World Travel Market?
Press Conferences are held in the International Press Centre at ExCeL - London. Exhibitors who are interested in booking a press conference room should contact Nicole Collett.

 Contact Nicole Collett
Telephone: +44 (0)208 271 7836

How do I become a WTM Media Partner?
World Travel Market official media partners have committed to supporting the event in full by dedicating sections of their news pages and special features to the event.

To apply for media partner status at World Travel Market, please submit a proposal with your publication details to Charlotte Sutton.

Email Charlotte Sutton
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