Accessible Tourism

Date/Time:

09 Nov 2011
16:00-17:00

Location:

North Gallery Room 6 + 7

Speaker(s)

	Magnus Berglund, Disability Ambassador
	Ross Calladine , Skills, Welcome & Accessibility Manager , VisitEngland
	Andrew Daines, Travel and Tourism professional
	Veroniek Maat , ENAT and Accessible Travel Netherlands
	Bert Morris , Consultancy Services
	Alexander Rehm, Head of Online Technologies, NVG
	Brian Seaman, Tourism for All Services UK
	Chris Veitch , Independent Consultant
	Andy Wright, Managing Director , Accessible Travel & Leisure

Seminar Details

ENAT presents a round-up of the key issues in making tourism offers accessible and inclusive for all visitors. Highlighting the latest market data and research findings, we will show how businesses and destinations are winning market share by offering accessible infrastructure and services.

Tourist Boards, DMOs, attractions, hotels, airlines and booking agents can all play a part in catering for the growing market of seniors, families and people with disabilities. Here’s where you can begin.

Speakers and Topics:

16:00	Veroniek Maat ENAT and Accessible Travel Netherlands	Welcome and Introduction
16:10	Chris Veitch Access and Tourism Consultant, ENAT	Accessibility and Customer Care
16:15	Andrew Daines Tourism Consultant	Quality in Tourism
16:20	Alexander Rehm NVG Head of Online Technologies	Accessibility information in tourism marketing
16:25	Ross Calladine VisitEngland Skills, Welcome & Accessibility Manager	Accessible tourism market
16:30	Brian Seaman Tourism for All UK	Access Statements for Tourism Businesses
16:35	Bert Morris Bert Morris Consultancy Services	The FIA Guide for the Disabled Traveller
16:35	Magnus Berglund Scandic Hotels Disability Ambassador	Making Every Visitor Feel Welcome
16:40	Andy Wright Accessible Travel Director	Accessible Travel
16:50	Access and Tourism Consultant: Chris Veitch	Two new books on Accessible Tourism: I. Theory and Concepts. II. Best Practices
16:55 17.00	Veroniek Maat ENAT	Questions and Answers

ENAT:

The European Network for Accessible Tourism is a non-profit association of organisations and individuals from the private, public and NGO sectors. Our mission is to make European tourism destinations, products and services accessible to all visitors and to help promote Accessible Tourism around the world.

Contact:

Ivor Ambrose, Managing Director, ENAT

Email: enat@accessibletourism.org

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